Our working hours are 9 AM to 5 PM EST Monday through Friday. All support requests are answered via email in the order received. We typically reply within a few hours and often outside of the official support hours.
You can find common answers to shipping questions on our official Shipping FAQ.
For questions regarding our rewards program, please see our Rewards Guide.
Finally, and most importantly, if you are unclear of the differences between hemp, cbd flower, thca flower, etc. Please read this article first.
Please be respectful of our support staff. We will always help you to our fullest extent, and many issues are shipment carrier specific. We will act as liaison to the fullest extent and always guarantee your delivery. We are a small company and do not own our shipping services like billionaire Bezos. Also, unlike monopolizing e-commerce companies, we like to hear from you :)