I want to tell you a little story. The other day we sent a little Happy New Year’s note. Towards the end I mentioned you guys being the best group of customers. That wasn’t just an off-the-cuff remark, it was a heartfelt remark as a customer service trauma survivor. :) Let me share for a second how we got started, so you know the roots of where you shop. Back in 2007 (18 years ago, wtf), WE (my wife/partner), had the idea of st… Read more